Browsing Seminar Nasional Riset Manajemen dan Bisnis (SANSETMAB) 2017 by Subject "service quality"
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Kualitas Pelayanan Rumah Sakit Negeri dan Swasta Rujukan Pasien Pengguna BPJS di Salatiga
(Muhammadiyah University Press, 2017-05-24)Healthcare and Social Security Agency [Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan] has been assigned by the government to held health care services for all Indonesian. Since January 1st 2014, its establishment, ... -
Pengaruh Kualitas Pelayanan dan Promosi terhadap Minat Beli Ulang Jasa Service Motor dengan Kepuasan Pelanggan sebagai Variabel Mediasi (Studi pada Bengkel Motor AHASS Cabang UMS)
(Muhammadiyah University Press, 2017-05-24)This study aims to determine the effect of service quality and the promotion of buying interest in the services, the service motor is mediated by customer satisfaction. The results are expected to provide input in improving ...