Publikasi Ilmiah

ANALISIS KEPUASAN PESERTA JAMSOSTEK PADA KANTOR CABANG PT JAMSOSTEK (PERSERO) SEMARANG

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dc.contributor.author Sutardji
dc.date.accessioned 2012-04-25T03:54:01Z
dc.date.available 2012-04-25T03:54:01Z
dc.date.issued 2004-06
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dc.identifier.issn 1411-3422
dc.identifier.uri http://publikasiilmiah.ums.ac.id/handle/123456789/990
dc.description.abstract This research aims to find the empirical evidence and to know the affection of the services factors, benefit, and maintenance on the satisfaction of the Jamsostek participant in using the Jamsostek services at PT Jamsostek branch office Semarang, and to find out what factor that have the most dominant influence on the satisfaction of the Jamsostek participant in using the services at the PT Jamsostek (Persero) branch office Semarang. The sample that is used are 100 respondents that are managers and the company owner of Jamsostek participant in Semarang. The result of the regression analysis showed that the independent variable (services, benefits, and maintenance) individually and together having a positive and significant influence on the satisfaction of the Jamsostek participant at PT Jamsostek (Persero) Semarang branch office. The most dominant influence is the benefit variable the service variable and the lowest is the maintenance variable. en_US
dc.subject jamsostek en_US
dc.subject satisfaction en_US
dc.subject benefit en_US
dc.subject maintenance en_US
dc.subject services factors en_US
dc.title ANALISIS KEPUASAN PESERTA JAMSOSTEK PADA KANTOR CABANG PT JAMSOSTEK (PERSERO) SEMARANG en_US
dc.type Article en_US


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