SERVQUAL SEBAGAI SALAH SATU ALAT UKUR KUALITAS PELAYANAN MASJID AL-AMIN METUK KIDUL KLATEN

Abstract

In order to meet users’ requirements, it is essential and urgent for all managements of mosques to maintain and improve their service quality to users. This community service was addressed this issue, especially those which was faced by the management of Mosque Al Amin, Metuk Kidul, Klaten. Taking the number of audience and responses fed back by them into account, it can be inferred that the community service was performed successfully. Furthermore, it is suggested to carry out similar community services for other mosque managements, of which deliveries should be made much more simple.