EVALUASI KINERJA ANGKUTAN UMUM BERDASARKAN PERSEPSI PENUMPANG ( STUDI KASUS ANGKUTAN UMUM BUS JURUSAN SURAKARTA – YOGYAKARTA)

Abstract

Town Surakarta is trade town. Yogyakarta represent student town and cultural town. Though both town have different characteristic but supporting each other and interaction. One of the fluency supplementary link factor of both town is publik transport.Now, publik transport of Yogyakarta - Surakarta especially bus publik transport need evaluation how far performance and how far passenger perception which bearing with consumer. Goal of research is to analyse bus publik transport consumer perception which bearing with service, freshment, time go through and public fare of Yogyakarta route bus Yogyakarta- Surakarta.Research benefit is as input to government, consumer and entrepreneur so that can expand at full speed. Research method is primary data and sekunder data analysed to cover : sirculation time, amount of rotation, amount of fluctuateing passenger, performance and perception transport consumer public bus Yogyakarta - Surakarta. Result of research is passenger tariff at 06.00-08.00 headway 3 minute and at 08.00-18.00 headway 5 minute, mean factor load 55.83 % equal to Rp. 8.718,58. Passenger tariff at 06.00-08.00 headway 4.5 minute and at 08.00-18.00 headway 7.5, minute, factor load 83.75 % equal to Rp. 5.812,34. Passenger tariff in field equal to Rp. 8.000,00. Boundary tariff under Rp. 5.800,00 boundary tariff to the Rp. 8.650,00. Time go through 1jam 35 minute. Hour operate for 3 sirkulasi is 11 hour 17 minute. Consumer time perception go through 1 hour 30 minute - 1 hour 40 minute. Headway 5 - 6 minute, freshment is enough, peaceful security is enough . Tariff according to perception customer is Rp. 7.000,00 - Rp. 8.000,00.