Analisis Kinerja dengan Pendekatan Balanced Scorecard pada Balai Besar Kesehatan Paru Masyarakat Surakarta

Abstract

The purpose of this study is to analyze and evaluate the performance of the Center for Lung Health Society (BBKPM). for three years are 2010, 2011, and 2012 Implementation of the analysis is based on four perspectives, namely, the financial perspective, customer perspective, internal business, and learning and growth perspectives. Fetching data from annual reports and employee satisfaction questionnaire BBKPM many as 124 people. Examination of research instruments using validity and reliability testing. Methods of data analysis using the balanced scorecard. The results of the performance of organizations using the balanced scorecard approach is the performance score in 2010 was 87.08, the year 2011 was 82.56, and in 2012 was 93.34, which means that during the three years of good performance. The average yield from the customer perspective and internal business perspetif hit the target. Financial perspective, learning and growth perspective shows improved performance in 2012.