Volume 13, Nomor 2, Desember 2014
http://hdl.handle.net/11617/5261
2024-03-29T14:49:06ZPenerapan Customer Satisfaction Index (CSI) dan Analisis Gap pada Kualitas Pelayanan Trans Jogja
http://hdl.handle.net/11617/5271
Penerapan Customer Satisfaction Index (CSI) dan Analisis Gap pada Kualitas Pelayanan Trans Jogja
Syukri, Siti Husna Ainu
An increasingly rapid development of the transportation in Yogyakarta
led to the increased of congestion in the city. It encourages the Government to
provide adequate, safe and convenient public transport for people. One of the
local transportation mode is called Trans Jogja. The existence of Trans Jogja then
make tight competition of the transportation business in Yogyakarta. Increasing
of the intensity of competition and the number of competitors requires the
company to provide more satisfactory service than competitors. In order to
improve the services, it is necessary to measure the customer satisfaction. This
study was measured overall customer satisfaction using the Customer
Satisfaction Index (CSI). It is based on five dimensions of service quality i.e.
tangibles (physical evidence), reliability, responsiveness, assurance and empathy.
Finding shown 68.7542% of the Customer Satisfaction Index (CSI). It means that
the Customer Satisfaction of Trans Jogja is still low in overall. This is also
proved by the negative value of the gap between expectations and perceptions of
customers. Therefore, improvement of the quality of service required in
accordance with the priorities that have been generated by this study in order to
improve customer satisfaction.
2014-12-01T00:00:00ZPengaruh Keselamatan Kerja dan Kesehatan Kerja terhadap Produktivitas Kerja Karyawan
http://hdl.handle.net/11617/5270
Pengaruh Keselamatan Kerja dan Kesehatan Kerja terhadap Produktivitas Kerja Karyawan
Busyairi, Muhammad; Tosungku, La Ode Ahmad Safar; Oktaviani, Ayu
Human Resources (HR) is the most important asset in a
company. Employees can be a good potential if managed properly and correctly,
but employees can also be a burden if the company can not manage it
properly. As the increase in the industry, particularly coal mining industry in East
Kalimantan is always the problem that arises is the possibility of the occurrence
of occupational accidents, occupational diseases, and environmental
pollution. The occurrence of occupational accidents, occupational diseases, and
environmental pollution due to poor human resource management can reduce
employee productivity and company. Research objectives to be achieved is
describing the safety and health of employees produkitivitas particularly in the
production of PT. XYZ, Loa Kulu aquatic mammal, and to know the significant
influence of each variable. Survey respondents were employees in the production
of PT. XYZ, Loa Kulu aquatic mammal with a high of 165 employees. By using
the Slovin formula can be determined that a sample of respondents is as many as
99 employees.Based on the description of each item answer the answer of
respondents indicated that employees responded positively to the questions
given. Multiple regression analysis showed that there were significant effects of
occupational safety and health of employee productivity, it can be seen from the
significance of each variable is significant <0.05. Significance X1 to Y by 0.000,
and the significance of X2 to Y by 0.017. Can be inferred by looking at the
results of studies showing that the implementation of occupational safety and
health on the productivity of employees of PT. XZY Loa Kulu Kukar, generally
not very good, is expected to be further enhanced supervision.
2014-12-01T00:00:00ZOptimasi Lini Produksi dengan Value Stream Mapping dan Value Stream Analysis Tools
http://hdl.handle.net/11617/5269
Optimasi Lini Produksi dengan Value Stream Mapping dan Value Stream Analysis Tools
Fernando, Yosua Caesar; Noya, Sunday
Meminimalkan pemborosan dalam proses produksi adalah salah satu
tujuan dari suatu perusahaan. Lean adalah metode yang dapat meminimalkan
pemborosan dalam proses produksi. Dalam penelitian ini, metode yang
digunakan untuk meminimalkan limbah di PT. Bonindo Abadi adalah Value
Stream Analysis Tools (VALSAT) dan Value Stream Mapping (VSM). VSM
digunakan untuk melihat kondisi peta keadaan pada perusahaan. Pengurangan
pemborosan dilakukan dengan menggunakan salah satu alat dari VALSAT yaitu
Process Activity Mapping (PAM). Jumlah non value added (NVA) yang
ditemukan dalam proses produksi PT. X adalah 90,17% diikuti oleh necessary
but non value added (NNVA) dengan jumlah 9,79% dan value added (VA)
sebesar 0,04%. Usulan perbaikan yang diberikan adalah dengan mengurangi
jumlah waktu aktivitas NVA atau menghilangkannya.
2014-12-01T00:00:00ZPenentuan Jenis Investasi dengan Analisa Ekonomi Teknik dan Forecasting
http://hdl.handle.net/11617/5268
Penentuan Jenis Investasi dengan Analisa Ekonomi Teknik dan Forecasting
Tannady, Hendy; Mulyadi, Riky; Cahyadi, Ricky
Banyak orang yang salah mengambil langkah dalam melakukan suatu
investasi, mereka akan segera tergiur dengan suatu hal baru yang menurutnya
menguntungkan. Padahal masih ada hal lain yang jauh lebih menguntungkan
namun minimnya pengetahuan membuat mereka hanya mengetahui luarnya saja.
Maka dari itu dengan dilakukannya penelitian ini diharapkan para investor lebih
teliti dalam melakukan investasi terutama dengan minimnya biaya. Dengan
menggunakan ekonomi teknik dan forecasting terhadap nilai kurs tukar kita akan
mengetahui investasi mana yang lebih menguntungkan dengan ketentuan biaya
tertentu. Dalam penelitian ini dilakukan perbandingan investasi di bank dan emas
dengan dana 15 juta Rupiah yang hasilnya adalah investasi emas akan lebih
menguntungkan meski bunga bank yang ditawarkan cukup tinggi.
2014-12-01T00:00:00Z