Volume 05 No. 1, Juni 2004
http://hdl.handle.net/11617/565
2024-03-29T14:02:13ZANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA MATAHARI DEPARTEMENT STORE DI SOLO GRAND MALL
http://hdl.handle.net/11617/999
ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA MATAHARI DEPARTEMENT STORE DI SOLO GRAND MALL
Atmawati, Rustika; Wahyuddin, M
This research aims to analyze evidence physical factor (tangibles),
reliability (reliability), responsiveness (responsiveness), assurance
(assurance), and empathy (empathy) how far have association to with
satisfaction of consumer at Matahari Department Store in Solo Grand Mall,
and to know most dominant factor in influencing satisfaction of consumer at
Matahari Department Store in Solo Grand Mall. Data and source data use
primary data stemming from responder through questioner answer. Technique
data collecting at this research is questioner, that is through spreading of
equate to Matahari Deptartmen Store consumer in Solo Grand Mall.
Population in research amount to 1.000 consumer. Taken Sample equal to
100 people Technique Intake of simple conducted with sampling random.
Used by method at this research is binary logistics regression (regression
logistic binary). Test accuracy model regression used to assess accuracy model
regression in this research is measured with Chi-Square value with Test
Hosmer and Lemeshow. Pursuant to result of logistic binary regression
analysis obtained that independent variable consisting of physical evidence,
reliability, responsiveness, assurance, and empathy have an effect on positive
and significant to satisfaction of consumer. From result of B expects test or
exp(B) known that given by contribution is empathy variable to satisfaction
of consumer which is biggest to be compared to physical evidence variable,
reliability, responsiveness, and assurance.
2004-06-01T00:00:00ZANALISIS PENGARUH KOMUNIKASI ATASAN BAWAHAN DAN MOTIVASI TERHADAP KINERJA DI PT BANK PEMBANGUNAN DAERAH JAWA TENGAH CABANG SURAKARTA
http://hdl.handle.net/11617/996
ANALISIS PENGARUH KOMUNIKASI ATASAN BAWAHAN DAN MOTIVASI TERHADAP KINERJA DI PT BANK PEMBANGUNAN DAERAH JAWA TENGAH CABANG SURAKARTA
Mardianto, Anang
The thesis was purposed to know the effects of communication and
motivation fac on performance in PT BPD Central Java of Surakarta branch
and what is the dominant faktor affecting employee’s performance. The result
of the analysis showed that performance was affected by 29 constant value
unit plus 0,366 variable value unit of communication plus 0,154 value unit
motivation. The natural logarithm result, the performance was affected by
1,677 variable constant value unit plus 0,417 variable value unit of Ln
communication plus 0,173 value unit motivations. In discussion, t-estimation
value for communication was significant at 5% and t-estimation value
motivation for motivation was significant at 5%, each variable had value of
0,366 and 0m154 for model without natural logarithm and 0,417 and 0,173
for the model with natural logarithm. So, it can be concluded that both
communication and motivation were affecting significant on performance
or working achievement of PT Bank BPD Jateng Branch of Surakarta.
2004-06-01T00:00:00ZPENGARUH KEPUASAN KERJA PEGAWAI TERHADAP PELAYANAN SOSIAL PANTI ASUHAN ANAK SE EKS KARESIDENAN SURAKARTA
http://hdl.handle.net/11617/992
PENGARUH KEPUASAN KERJA PEGAWAI TERHADAP PELAYANAN SOSIAL PANTI ASUHAN ANAK SE EKS KARESIDENAN SURAKARTA
Zuriah, Siti Aminah
This thesis is aimed to know the influence of factors of work satisfaction
toward social service of orphanage in entire Surakarta residency. The factors
of employee work satisfaction is measured based on the work they have done
and based on their prosperity and work environment. The population is all
of the employees un the orphanage of entire Surakarta residency. The sample
is takes as number of 100 respondents by using sampling proportional
technique. The technique of collecting data is questioner. The data analysis
of this research is double linier regression analysis. The result of double linier
regression shows partially and simultantly the factors of employee work
satisfaction consist of the work having done, prosperity, and work
environment significantly influence toward social service of orphanage in
entire Surakarta residency.
2004-06-01T00:00:00ZANALISIS KEPUASAN PESERTA JAMSOSTEK PADA KANTOR CABANG PT JAMSOSTEK (PERSERO) SEMARANG
http://hdl.handle.net/11617/990
ANALISIS KEPUASAN PESERTA JAMSOSTEK PADA KANTOR CABANG PT JAMSOSTEK (PERSERO) SEMARANG
Sutardji
This research aims to find the empirical evidence and to know the
affection of the services factors, benefit, and maintenance on the satisfaction
of the Jamsostek participant in using the Jamsostek services at PT Jamsostek
branch office Semarang, and to find out what factor that have the most
dominant influence on the satisfaction of the Jamsostek participant in using
the services at the PT Jamsostek (Persero) branch office Semarang. The
sample that is used are 100 respondents that are managers and the company
owner of Jamsostek participant in Semarang. The result of the regression
analysis showed that the independent variable (services, benefits, and
maintenance) individually and together having a positive and significant
influence on the satisfaction of the Jamsostek participant at PT Jamsostek
(Persero) Semarang branch office. The most dominant influence is the benefit
variable the service variable and the lowest is the maintenance variable.
2004-06-01T00:00:00Z