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Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Konsumen (Studi Empiris pada PT. Garuda Indonesia di Surakarta)
(Universitas Muhammadiyah Surakarta, 2016-05-28)
This study aims at analyzing the influence of the service qualities, including reliability,
responsiveness, assurance, tangibility and empathy on the consumer satisfaction quality on the consumer
satisfaction of PT ...