Analisis Pengaruh Komunikasi Terapeutik Perawat terhadap Kepuasan Pasien di Rawat Jalan RSUD Karanganyar

Abstract

The aim of this research is to analyze the influence of nurse therapeutic communication to the satisfaction of the patient in Karanganyar Regency Hospital. The steps of nurse therapeutic communication can influence the satisfaction of the out patients in Karanganyar Regency Hospital. The steps of nurse therapeutic communication can influence the satisfaction of the out patients in Karanganyar Regency Hospital. This research uses kuantitatif by observasional analitik by means of cross sectional approach. The population of this research is the out-patients that are less than 200 in order to avoid the insentive risk. The technique oftaking the sample for this research uses simple random sampling method. For hypothesis test uses double regression analysis. The conclusions of this research are (1) there is an influence of nurse therapeutic communication at the orientation step of the out-patient satisfaction. (2) There is no influence of nurse therapeutic communication to the out-patient satisfaction at the steps of work and termination. (3) the step that is the most influenced in the nurse therapeutic communication of the out-patients satisfaction in Karanganyar Regency Hospital is at the orientation one.