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dc.contributor.authorSujalwo, Sujalwo
dc.contributor.authorSetiawan, Eko
dc.contributor.authorMunawir, Hafidh
dc.date.accessioned2012-04-27T04:23:55Z
dc.date.available2012-04-27T04:23:55Z
dc.date.issued2008-03
dc.identifier.citationAntony, Jiju, Antony, Frenie Jiju, dan Ghosh, Sid. 2004. ‘Evaluating service quality in a UK hotel chain: a case study’, International Journal of Contemporary Hospitality Management, Vol. 16, No. 6, pp. 380 – 384. Arasli, Huseyin, Mehtap-Smadi, Salime, dan Katircioglu, Salih Turan. 2005. ‘Customer service quality in the Greek Cypriot banking industry’, Managing Service Quality, Vol. 15, No. 1, pp. 41 – 56. Brysland, Alexandria and Curry, Adrienne. 2001. ‘Service improvements in public services using SERVQUAL’, Managing Service Quality, Vol. 11, No. 6, pp. 389 – 401. Buttle, Francis. 1996. ‘SERVQUAL: review, critique, research agenda’, European Journal of Marketing, Vol. 30, No. 1, pp. 8 – 32. Curry, Adrienne and Sinclair, Emma. 2002. ‘Assessing the quality of physiotherapy services using SERVQUAL’, International Journal of Health Care Quality Assurance, Vol. 15, No. 5, pp. 197 – 205. de Mast, Jeroen. 2004. ‘A methodological comparison of three strategies for quality improvement’, International Journal of Quality & Reliability Management, Vol. 21, No. 2, pp. 146 – 159. Juwaheer, Thanika Devi. 2004. ‘Exploring international tourist’s perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius’, Managing Service Quality, Vol. 14, No. 5, pp. 350 – 364. Kim, Yong-pil, Lee, Seok-hoon, and Yun, Deok-gyun. 2004. ‘Integrating current and competitive service-quality level analyses for service-quality improvement programs’, Managing Service Quality, Vol. 14, No. 4, pp. 288 – 296. Lim, Puay Cheng, Tang, Nelson K.H., and Jackson, Peter M. 1999. ‘An innovative framework for health care performance measurement’, Managing Service Quality, Vol. 9, No. 6, pp. 423 – 433. Rahman, Zillur. 2004. ‘Developing customer oriented service: a case study’, Managing Service Quality, Vol. 14, No. 5, pp. 426 – 435. Rose, Raduan Che, Uli, Jegak, And, Mohani Abdul, and Ng, Kim Looi. 2004. ‘Hospital service quality: a managerial challenge’, International Journal of Health Care Quality Management, Vol. 17, No. 3, pp. 146 – 159. Sahney, Sangeeta, Banwet, Devinder Kumar, and Karunes, Sabita. 2003. ‘Enhancing quality in education: application of quality function deployment – an industry perspective’, Work Study, Vol. 52, No. 6, pp. 297 – 309. Sahney, Sangeeta, Banwet, D.K., and Karunes, S. 2004. ‘A SERVQUAL and QFD approach to total quality education: a student perspective’, International Journal of Productivity and Performance Management, Vol. 53, No. 2, pp. 143 – 166. Sohail, M. Shadiq. 2003. ‘Service quality in hospitals: more favourable than you might think’, Managing Service Quality, Vol. 13, No. 3, pp. 197 – 205. Wisniewski, Mik. 2001. ‘Using SERVQUAL to assess customer satisfaction with public sector services”. Managing Service Quality, Vol. 11, No. 6, pp. 380 – 388.en_US
dc.identifier.issn1410-9344
dc.identifier.urihttp://hdl.handle.net/11617/1135
dc.description.abstractIn order to meet users’ requirements, it is essential and urgent for all managements of mosques to maintain and improve their service quality to users. This community service was addressed this issue, especially those which was faced by the management of Mosque Al Amin, Metuk Kidul, Klaten. Taking the number of audience and responses fed back by them into account, it can be inferred that the community service was performed successfully. Furthermore, it is suggested to carry out similar community services for other mosque managements, of which deliveries should be made much more simple.en_US
dc.subjectta’mir masjiden_US
dc.subjectservice qualityen_US
dc.subjectSERVQUALen_US
dc.titleSERVQUAL SEBAGAI SALAH SATU ALAT UKUR KUALITAS PELAYANAN MASJID AL-AMIN METUK KIDUL KLATENen_US
dc.typeArticleen_US


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