Browsing Jurnal Ilmiah Teknik Industri by Subject "satisfaction"
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ANALISIS KUALITAS LULUSAN BERDASARKAN TINGKAT KEPUASAN PENGGUNA LULUSAN
(lppmums, 2013-06)In education, the students are the products to be input and the output are graduates. Users of graduates are consumers who need to know the level of satisfaction to provide a self-evaluation in improving the institutions. ... -
Pengembangan Dimensi Kualitas Layanan E-Banking dan Hubungannya dengan Kepuasan Serta Loyalitas Konsumen
(Universitas Muhammadiyah Surakarta, 2014-06)SERVQUAL is a service quality measurement model that is assumed to be widely applicable in every sector of service industry, yet research proves the opposite. Characteristic of customer in each segment can be a factor that ...