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| dc.description.abstract | Public service is a basic and actualization form of government birocratic
existence. The face of birocracy can be reflected from birocratical behavior and
attitude. In giving public service to society, Government Local Clinic as one of the
public company gives services to society which can be inferred as qualified if it is
able to give quick, precise and correct services to the customers. In order to enhance
the quality of service Government Local Clinic must give first-rate services as public
expectation. The aim of this research is to acknowledge the satisfaction index of society
toward service that being given by Government Local Clinic as a form of company
working performance through 14 indicators based on KEPMENPAN Number 25/KEP/
M.PAN/2/2004 about Guidelines Managerial Public Service, which are service
procedure, requirement adjustment, clarity and certainty officer, discipline,
responsibility, speed, fairness, politeness, and hospitality, equity of expense, adjustable
expense, accuracy of schedule, freshmen, service and security. The method that used
is survey method by spreading questionnaires towards 150 customers as respondent
from 5 districs of Surakarta summing 750 respondences. The technique of sampling
is accidental sampling. The society satisfaction index counted by using deliberated
mean value from each element of service. The value of society satisfaction index on
Government Local Clinic of Surakarta from 5 districs are: Gajahan Government Local
Clinic of Pasarkliwon distric resulting 75,2245; Ngoresan Government Local Clinic
of Jebres distric resulting 75,8103; Purwosari Government Local Clinic of Laweyan
distric resulting 74,5145; Manahan Government Local Clinic of Banjarsari distric
resulting 73,5383; dan Jayengan Government Local Clinic of Serengan distric resulting
74,0530. Based on those calculations can be inferred that the average service quality
in Government Local Clinic of Surakarta is B, this indicate that the service
performance in Government Local Clinic of Surakarta is good, however the researcher
give recommendation which is enhancing the value of society satisfaction index of
Manahan Government Local Clinic of Banjarsari Distric. | en_US |
