Browsing Volume 14 No, 1, Juni 2010 by Author "Saputro, Edy Purwo"
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KUALITAS LAYANAN E-BANKING DI ERA E-SERVICE: TRANSFORMASI PENDEKATAN RISET EMPIRIS SERVQUAL, BSQ & E-S-QUAL
Saputro, Edy Purwo (2010-06)Electronic service (e-service) via a web channel is one of the options that many companies use to provide service and support to customers. E-service is becoming increasingly important not only in determining the success ...