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    • Terbitan Berkala Ilmiah (Journal)
    • Benefit: Jurnal Manajemen dan Bisnis
    • Volume 14 No, 1, Juni 2010
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    • Terbitan Berkala Ilmiah (Journal)
    • Benefit: Jurnal Manajemen dan Bisnis
    • Volume 14 No, 1, Juni 2010
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    KUALITAS LAYANAN E-BANKING DI ERA E-SERVICE: TRANSFORMASI PENDEKATAN RISET EMPIRIS SERVQUAL, BSQ & E-S-QUAL 

    Saputro, Edy Purwo (2010-06)
    Electronic service (e-service) via a web channel is one of the options that many companies use to provide service and support to customers. E-service is becoming increasingly important not only in determining the success ...

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    AuthorSaputro, Edy Purwo (1)Subject
    e-banking (1)
    e-service (1)self-service technologies (1)... View MoreDate Issued2010 (1)Has File(s)Yes (1)

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