Browsing Volume 14 No, 2, Desember 2010 by Subject "customer loyalty"

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PENGARUH PENANGANAN KELUHAN TERHADAP LOYALITAS NASABAH PT. BANK MUAMALAT INDONESIA,TBK. DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL PERANTARA (Studi pada Nasabah Bank Muamalat Cabang Surabaya)

Artanti, Yessy; Ningsih, Lestari (2010-12)

For many years Islamic banking industry has increased. One of player in Islamic banking competition is PT. Muamalat Indonesia. In service companies, the complaints are something that can not be avoided, in order to stay ...