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PENGARUH PENANGANAN KELUHAN TERHADAP LOYALITAS NASABAH PT. BANK MUAMALAT INDONESIA,TBK. DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL PERANTARA (Studi pada Nasabah Bank Muamalat Cabang Surabaya)
(2010-12)
For many years Islamic banking industry has increased. One of player in Islamic
banking competition is PT. Muamalat Indonesia. In service companies, the complaints are something
that can not be avoided, in order to stay ...