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ANALISIS PERBEDAAN ETNIS JAWA - CINA (TIONGHOA) DALAM COMPLAINT CONSUMER BEHAVIOR AND INTENTIONS TERHADAP JASA PELAYANAN RUMAH SAKIT DI SURAKARTA
(LPPM-UMS, 2009-10)
By understanding unsatisfaction and also its effect research to complaint
behavior have come to critical factor for company of penetrating strategy pursuer
business market. Which sale more tend to to customer existence ...