VARIABEL - VARIABEL UTAMA DALAM SISTEM MANAJEMEN MUTU UNTUK PENINGKATAN PROFITABILITAS JASA KONSTRUKSI INDONESIA YANG BERPOTENSI MENINGKATKAN GROSS DOMESTIC PRODUCT SEKTOR KONSTRUKSI

Abstract

Quality Management System (QMS) has been proven as the best management approach. Empirical studies have concluded that applying QMS gives significant effect on result and impact. As the demand of construction industry in order that contractors and subcontractors may participate in the new tender of indonesian projects, the implementation of QMS is a must, the message which is delivered to construction industry is very clear, it is whether companies adopt ISO 9001 and be competitive, or ignore it and make all those things become their own risk. However, behind the succeed of companies and countries adopting Quality Management System, there is a basic question about how far companies which already have difficulties following the international standard are really thrive on raising the company’s performances. This research proves empirically and statistically correlation between application of profitability with critical success factor (CSF) of Quality Management System. Statistical analysis was run and the findings show that to increase profitability of Indonesian construction services, organisation should consistently implement a Quality Management system which is mainly drived by 2 critical factors that is 1) Conducting integrated control movement and 2) Having world class quality image of construction service. With the company profitability increasing, indirectly have potency to assign value added to Gross Domestic Product (GDP) construction sector and able to affect national GDP.