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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA MATAHARI DEPARTEMENT STORE DI SOLO GRAND MALL
This research aims to analyze evidence physical factor (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance), and empathy (empathy) how far have association to with satisfaction ...
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA JASA RAWAT INAP DI RSUD Dr. MOEWARDI
(Magister Manajemen Pascasarjana - LPPM UMS, 2012-07)
The purpose of this study is to analyze the influence of tangible, reliability, responsiveness, assurance, empathy, competence and courtesy of the costumer satisfaction either partially or totally, and know the dimensions ...