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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA MATAHARI DEPARTEMENT STORE DI SOLO GRAND MALL
(2004-06)
This research aims to analyze evidence physical factor (tangibles),
reliability (reliability), responsiveness (responsiveness), assurance
(assurance), and empathy (empathy) how far have association to with
satisfaction ...
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA JASA RAWAT INAP DI RSUD Dr. MOEWARDI
(Magister Manajemen Pascasarjana - LPPM UMS, 2012-07)
The purpose of this study is to analyze the influence of tangible, reliability,
responsiveness, assurance, empathy, competence and courtesy of the costumer
satisfaction either partially or totally, and know the dimensions ...