Browsing Terbitan Berkala Ilmiah (Journal) by Author "Wahyuddin, M"
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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA MATAHARI DEPARTEMENT STORE DI SOLO GRAND MALL
Atmawati, Rustika; Wahyuddin, M (2004-06)This research aims to analyze evidence physical factor (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance), and empathy (empathy) how far have association to with satisfaction ...