Browsing Terbitan Berkala Ilmiah (Journal) by Subject "SERVQUAL"
Now showing items 1-2 of 2
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Peningkatan Kualitas Layanan Kepada Pelanggan di Terminal Penumpang Pelabuhan Tanjung Perak Surabaya
(Universitas Muhammadiyah Surakarta, 2013-12)To be able to retain its customer, PT Pelindo III Tanjung Perak Surabaya must serve and fulfill what is desired by prospective passengers so that they can maintain the loyalty of passengers who use the services. In this ... -
SERVQUAL SEBAGAI SALAH SATU ALAT UKUR KUALITAS PELAYANAN MASJID AL-AMIN METUK KIDUL KLATEN
(2008-03)In order to meet users’ requirements, it is essential and urgent for all managements of mosques to maintain and improve their service quality to users. This community service was addressed this issue, especially those ...