Browsing Terbitan Berkala Ilmiah (Journal) by Subject "service quality"
Now showing items 1-3 of 3
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Pengembangan Dimensi Kualitas Layanan E-Banking dan Hubungannya dengan Kepuasan Serta Loyalitas Konsumen
(Universitas Muhammadiyah Surakarta, 2014-06)SERVQUAL is a service quality measurement model that is assumed to be widely applicable in every sector of service industry, yet research proves the opposite. Characteristic of customer in each segment can be a factor that ... -
RELATIONSHIP MARKETING, RELATIONSHIP EFFORT DAN KUALITAS PELAYANAN TERHADAP RELATIONSHIP OUTCOMES KONSUMEN PERUSAHAAN (Studi Kasus Pada Mini Market Alfamart di Banyuanyar Surakarta)
(lppmums, 2010-06)This encourages the writer to verify whether the relationship marketing, relationship effort and service quality the achievement in customer relationship outcomes at Alfamart Banyuanyar Surakarta. The population of the ... -
SERVQUAL SEBAGAI SALAH SATU ALAT UKUR KUALITAS PELAYANAN MASJID AL-AMIN METUK KIDUL KLATEN
(2008-03)In order to meet users’ requirements, it is essential and urgent for all managements of mosques to maintain and improve their service quality to users. This community service was addressed this issue, especially those ...