dc.identifier.citation | Ahmad, Nur., dan Ainaini, Maksum., 2006, Analisis Kualitas Pelayanan pada Pasien Puskesmas di Surakarta, Empirika, Jurnal: Jurnal Penelitian Ekonomi, Bisnis dan Pembangunan, Vol. 19 No. 2, Desember 2006. Amelsvoort, Van Gonnie, Hendriks A. Marian, & Scheerens, Jaap, 2008, Selection and Development of International Indicators on Staffing, Journal Education Economics, Vol. 8, No. 1. Kapogiannis, Georgios, T., 2008, Virtual Public Administration: Improving Public Administration Procedures through Project Management, Manchester: University of Salford. Moleong, Lexy, J., 2003, Metodologi Penelitian Kualitatif, Bandung: Remaja Rosda Karya. Nawawi, Hadari dan Martini, 2007, Ilmu Administrasi, Jakarta: Ghalia Indonesia. Scott, Jennifer. Ms., 2009, 2009, Region 10 Education Service Center: Components and Competencies School Business and Support Services, Texas: Education Agency. Strauss, George & Sayles, R. Leonaard, 2008, Personal – The Human Problems of Management, Penerjemah: Hadikusumo, M. Grace & Hamyah, Rochmulyati, Jakarta: Teruna Grafica. Taylor, Susanne, 2003, The Roles a Director, Cooperative Education: Leading, Managing and Administration, Asia Pasific Journal of Cooperative Education. Undang-Undang Republik Indonesia Nomor 20, 2003, tentang Sistem Pendidikan Nasional, Bandung: Citra Umbara. | en_US |
dc.description.abstract | The goal of the research is to describe students’ need academic services
during their study provided by education or administrative staff.
Considering the huge numbers of universities, each universities should have their
characteristics and competitiveness so that they could maintain their existence.
Besides that they need to maintain their quality so that the students will be satisfied
with the services provided, thus the vision and mission of the institution could be
achieved. Based on the purposes of the study were to describe: (1) principles,
standards, measures, and strategies of academic administrative services that
performed by the administrative staff to the students, and (2) the factors that
support and hinder staff’s service. Type of research being used is a qualitative
study with phenomeno-logical approach. The experiment was conducted at private
IKIP in Semarang. The data source is the head of BAAK, head division of reporting,
some administrative staffs, and some students, while a key-informant is the rector
who responsible for all activities. Methods of data collection are in-depth interviews
and observation, data analysis technique is using four components analysis, they
are data collection, data reduction, data display, and withdrawing conclusion/
verification. The results of the study are: (1) the implementation of academic
administrative services performed in simplicity, certainty, politeness and
friendliness with support from the facilities, but there is still a need of betterment,
mainly related to room arrangement and filing, (2) the supporting factor of the
implementation of administrative services is the availability of human resources in
accordance with their competence, while inhibiting factor is the lack of service
delivery facilities, making it less effective and less efficient in providing service. | en_US |