FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN IBU HAMIL PADA PELAYANAN ANTENATAL CARE DAN POST PERSALINAN DI RB SRILUMINTU SURAKARTA

Abstract

Maternity home as one of public health service has certain mission to give the service especially in the pregnancy and breeding service. In the real situation, the public health service often gets some judgment from the patient of RB service. The aspects that effects pregnant mother’s satisfaction in antenal care service (ANC) and breeding includes the aspects of midwife caring, facilities, the cost to be paid by the patients. The objective of this research is to identify the aspects influencing pregnant mother’s satisfaction on the antental care service and breeding in Maternity home SRILUMINTU. The type of this research is quantitative research. The research method used in this research is correlative descriptive with cross sectional approach. The populations of this study are 512 pregnant mother and puerperal mother that visit Srilumintu maternity home. The research sample got 84 samples using insidental sampling. The instrument of this research uses questioner. The data got in this research then being analyzed by statistical test using double regression test. The result of this research is 55 respondents (65,5%) exclaim that caring perception was good, 70 respondents (83,3%) exclaim that maternity hospital was fully equipped, 14 respondents (16,7%) exclaim that the maternity home was not fully equipped. All the respondents (100,0%) exclaimed that the cost of breeding is cheap. There are 29 respondents (34,5%) exclaim that they satisfied with the maternity home Sri Lumintu’s service and 55 respondents (65,5%) exclaim that the service is sufficient. The result of regression is the equality of Y= - 3,082 + 0,372+ X1 +0, 567 X2 +0, 943 X 3. The cost factor is the most influencing factor on the mother’s satisfaction in the ANC checkup and the coefficient value of breeding is 0, 943.