Browsing Volume 12 No. 2, Desember 2013 by Subject "Customer Satisfaction"

Now showing items 1-1 of 1

Peningkatan Kualitas Layanan Kepada Pelanggan di Terminal Penumpang Pelabuhan Tanjung Perak Surabaya

Hariastuti, Ni Luh Putu; Ardiansyah, Dwi Rifki (Universitas Muhammadiyah Surakarta, 2013-12)

To be able to retain its customer, PT Pelindo III Tanjung Perak Surabaya must serve and fulfill what is desired by prospective passengers so that they can maintain the loyalty of passengers who use the services. In this ...