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    • Terbitan Berkala Ilmiah (Journal)
    • Jurnal Ilmiah Teknik Industri
    • Volume 13 No. 1, Juni 2014
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    • Terbitan Berkala Ilmiah (Journal)
    • Jurnal Ilmiah Teknik Industri
    • Volume 13 No. 1, Juni 2014
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    Pengembangan Dimensi Kualitas Layanan E-Banking dan Hubungannya dengan Kepuasan Serta Loyalitas Konsumen 

    Tan, Alfian; Sukapto, Paulus; Sitompul, Carles (Universitas Muhammadiyah Surakarta, 2014-06)
    SERVQUAL is a service quality measurement model that is assumed to be widely applicable in every sector of service industry, yet research proves the opposite. Characteristic of customer in each segment can be a factor that ...

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    AuthorSitompul, Carles (1)Sukapto, Paulus (1)Tan, Alfian (1)Subjectcustomer segment (1)
    e-banking (1)
    loyalty (1)quality dimension (1)satisfaction (1)service quality (1)... View MoreDate Issued2014 (1)Has File(s)Yes (1)

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