Browsing Volume 13, Nomor 2, Desember 2014 by Author "Syukri, Siti Husna Ainu"
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Penerapan Customer Satisfaction Index (CSI) dan Analisis Gap pada Kualitas Pelayanan Trans Jogja
Syukri, Siti Husna Ainu (Universitas Muhammadiyah Surakarta, 2014-12)An increasingly rapid development of the transportation in Yogyakarta led to the increased of congestion in the city. It encourages the Government to provide adequate, safe and convenient public transport for people. One ...