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Penerapan Customer Satisfaction Index (CSI) dan Analisis Gap pada Kualitas Pelayanan Trans Jogja
(Universitas Muhammadiyah Surakarta, 2014-12)
An increasingly rapid development of the transportation in Yogyakarta
led to the increased of congestion in the city. It encourages the Government to
provide adequate, safe and convenient public transport for people. One ...