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Terbitan Berkala Ilmiah (Journal)
Jurnal Ilmiah Teknik Industri
Volume 13, Nomor 2, Desember 2014
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Terbitan Berkala Ilmiah (Journal)
Jurnal Ilmiah Teknik Industri
Volume 13, Nomor 2, Desember 2014
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Customer Satisfaction Index (CSI) (1)
dimensions of quality (1)
gap analysis (1)
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