Browsing Proceedings by Subject "customer satisfaction"
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Pengaruh Kualitas Pelayanan dan Kinerja Karyawan terhadap Kepuasan Pelanggan (Studi pada Universitas Muhammadiyah Surakarta)
(Muhammadiyah University Press, 2017-07-22)Service Quality that becomes benchmark in this research is conducted by Muhammadiyah University of Surakarta in fulfilling customer requirement that is student in terms of service of administration and facility. While the ... -
Pengaruh Kualitas Pelayanan dan Promosi terhadap Minat Beli Ulang Jasa Service Motor dengan Kepuasan Pelanggan sebagai Variabel Mediasi (Studi pada Bengkel Motor AHASS Cabang UMS)
(Muhammadiyah University Press, 2017-05-24)This study aims to determine the effect of service quality and the promotion of buying interest in the services, the service motor is mediated by customer satisfaction. The results are expected to provide input in improving ...