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dc.contributor.authorEriswanto, Elan
dc.contributor.authorSudarma, Ade
dc.date.accessioned2017-08-16T08:40:09Z
dc.date.available2017-08-16T08:40:09Z
dc.date.issued2017-07-22
dc.identifier.citationAzwar. 2009. Sikap Manusia Teori dan Pengukurannya.Yogyakarta : Pustaka Pelajar Hardiansyah. 2011. Kualitas Pelayanan Publik, Yogyakarta: Gaya Media Hariandja, Marihot Tua Efendi. 2002. Manajemen Sumber Daya Manusia: Pengadaan, Pengembangan, Pengkompensasian, dan Peningkatan Produktivitas Pegawai. Jakarta: Grasindo. Hasibuan, Malayu S. P. 2007. Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara. Hasan, M. Iqbal, 2002 Pokok-pokok Materi Metodologi Penelitian dan Aplikasinya, Ghalia Indonesia, Bogor Kasmir, 2005, Etika customer service,Jakarta: Penerbit PT. Raja Grafindo persada Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 81 Tahun 1993 tentang Pedoman Tatalaksana Pelayanan Umum. Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 16 Tahun 2014 tentang Pedoman Survei Kepuasan Masyarakat. Mubarok, 2007. Promosi Kesehatan Sebuah Pengantar Proses Belajar Mengajar Dalam Pendidikan. Yogyakarta : Graha Ilmu. Notoatmodjo. 2007. Pendidikan dan Perilaku Kesehatan, Jakarta : Rineka Cipta. Purwanto,H. 1998. Pengantar Perilaku Manusia Untuk Keperawatan Jakarta : EGC. Rahayuningsih, SU. (2008). Sikap (Attitude). www. staff.gunadarma.ac.id. Siagian, Sondang P. 2008. Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara. Sugiyono. 2006. “Metode Penelitian Kuantitatif Kualitatif dan R&D”. Bandung: Alfabeta. Soesarsono, 2002 Pengantar Kewirausahaan. Bogor Fakultas Teknologi Pertanian. IPB. Tangkilisan, Heser Nogi S. 2005. Manajemen Publik, Jakarta: PT. Gramedia Widiasarana.in_ID
dc.identifier.issn2460-0784
dc.identifier.urihttp://hdl.handle.net/11617/9252
dc.description.abstractThe research aims to find out attitude influence and competence toward public Poli disease service quality in RSUD R. Syamsudin, SH. Hospital Sukabumi municipality. Research type uses explanatory method with quantitative approach. The data used were primer and seconder data with data collection technique uses questioner and observation. The population were employee and patient as many as 120 person by using sampling technique of non-probability sample so that the sample were 30 employees. Analysis method was begun by validity test, reliability, normality, and hypothesis test uses regression test, t test, f test, and coefficient determination. The research result shows partially that attitude has positive influence to public service and competence has also positive influence to public service quality therefore attitude and competence have influence toward public Poli disease service quality in RSUD R. Syamsudin, SH. Hospital Sukabumi municipality.in_ID
dc.language.isoidin_ID
dc.publisherMuhammadiyah University Pressin_ID
dc.subjectattitudein_ID
dc.subjectcompetencein_ID
dc.subjectpublic service qualityin_ID
dc.titlePengaruh Sikap dan Kompetensi terhadap Kualitas Pelayanan Publik RSUD R. Syamsudin, SH. Kota Sukabumiin_ID
dc.typeArticlein_ID


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