Potential Review Karyawan Hotel X sebagai Dasar Pengembangan Sumber Daya Manusia
Khairani, Dhieny Agrina
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Hospitality industry is one of the industries which combine product and service. Today, the businesses more rapidly in Indonesia, so they must be able to survive and keep developing their organizations to draw visitors and be trusted as professional hotels in providing quality services to the visits. One of the key to success for organizations to be able to compete is having proportional employees in terms of quality and quantity. Competency-based human resources can enhance capacity and develop foundation because if people working in organization has appropriate competency in accordance with their job demands, the employees will have good knowledge, skills, mentality and productive character. Considering the importance of the competencies required for every employee, ideally, every employee is able to understand their potential to be able to manage it optimally. Therefore, there should be an assessment or measurement to map employee’s potential. Potential review aims to map employee’s competency, including strengths and matters which should be developed in the employees. The result of potential review will illustrate employees’ potentials, both competencies and areas to develop, so the employees can maintain their good potentials and develop the potentials they find lacking, as well as able to choose strategy for selfdevelopment to have optimal performance.