| dc.identifier.citation | Agrawal, V., Arjona, L. D. and Lemmens, R., (2001), “E-performance: the path to rational exuberance”, McKinsey Quarterly, 1: 31-43 Aladwani, A.M. (2003) “Key Internet characteristics and e-commerce issues in Arab countries”, Information Technology & People, 16 (1): 9-20 APJII, (2007), ‘Statistik APJII Updated December 2007, Asosiasi Penyelenggara Jasa Internet Indonesia”, http:// www.apjii.or.id, accessed June 2nd 2009 Barnes, S. J. and Vidgen, R. T. (2002), “An integrative approach to the assessment of e-commerce quality”, Journal of Electronic Commerce Research, 3(2): 114-127 Barsh, J., Crawford, B. and Grosso, C., (2000), “How e-tailing can rise from the ashes”, McKinsey Quarterly, 3: 98- 109 Betts, M., (2001), “Turning browsers into buyers”, MIT Sloan Management Review, 42(2): 8-9 Bughin, J., (2001), “Finding the path(s) towards profitable e-commerce”, Free University of Brussels Chaffey, D., Ellis-Chadwick, F., Johnston, K. and Mayer, R., (2006), “Internet marketing: strategy, implementation and practice”, Harlow: Financial Times/ Prentice Hall Cotter, S., (2002), “Taking the measure of e-marketing success”, Journal of Business Strategy, 23(2): 30-37 da Silveira, G.J.D., (2003), “Towards a framework for operations management in e-commerce”, International Journal of Operations and Production Management, 23(2): 200-212 Dash, S. and Saji, K.B., (2007), “The Role of Consumer Self-Efficacy and Website Social-Presence in Customers” Adoption of B2C Online Shopping: An Empirical Study in the Indian Context”, Journal of International Consumer Marketing, 20(2): 33-48 Dholakia, U.M. and Rego, L.L., (1998), “What makes commercial Web pages popular? An empirical investigation of Web page effectiveness”, European Journal of Marketing, 32(7/8): 724-736 Elbeltagi, I., (2007), “E-commerce and globalization: an exploratory study of Egypt”, Cross Cultural Management: An International Journal, 14(3): 196-201 Feinberg, R.A., Kadam, R., Hokama, L. and Kim, I., (2002), “The state of electronic customer relationship management in retailing”, International Journal of Retail & Distribution Management, 30(4): 470-481. Gibbs, J., Kraemer, K.L. and Dedrick, J., (2003), “Environment and Policy Factors Shaping Global E-commerce Diffusion: A Cross-Country Comparison”, Information Society, 19(1):5–18 Gong, W., (2009), “National culture and global diffusion of business-to consumer e-commerce”, Cross Cultural Management: An International Journal, 16(1): 83-101 Grewal, D., Iyer, G.R. and Levy, M., (2004), “Internet retailing: enablers, limiters and market consequences”, Journal of Business Research, 57(24): 703-713 Gunawan, G., Ellis-Chadwick, F. and King, M., (2008), “An empirical study of the uptake of performance measurement by Internet retailers”, Internet Research, 18(4): 361-381 Hawk, S., (2004), “A Comparison of B2C E-commerce in Developing Countries”, Electronic Commerce Research, 4(3): 181–199 Hewson, C., Yule, P., Laurent, D. and Vogel, C., (2003), “Internet research methods: A practical guide for the social and behavioural sciences”, Sage, London Huang, M.-H., (2005), “Web performance scale”, Information & Management, 42(6), 841–852 Internet World Stats, (2009), “2008Q4 World Internet Stats”, Newsletter January 2009, from http://www.internetworldstats.com, accessed June 8th 2009 Janenko, P. M., (2002), “e-Operations Management”, New York: Amacom Kaplan, R.S. and Norton, D.P., (1992), “The balanced scorecard - measures that drive performance”, Harvard Business Review, 70(1): 71-79 Karagozoglu, N. and Lindell, M., (2004), “Electronic commerce strategy, operations, and performance in small and medium-sized enterprises”, Journal of Small Business and Enterprise Development, 11(3): 290-301 Laudon, K.C. and C. G. Traver, C.G., (2001), “E-commerce: Business, technology, society”, Addison Wesley, Boston Le. T.T. and Koh, A.C., (2002), “A Managerial Perspective on Electronic Commerce Development in Malaysia”, Electronic Commerce Research, 2(1/2): 7–29 Liang, T.P., Lin, C.Y. and Chen, D.N., (2004), “Effects of electronic commerce models and industrial characteristics on firm performance”, Industrial Management & Data Systems, 104(7): 538–545 Molla, A. and Heeks, R., (2007), “Exploring E-commerce Benefits for Businesses in a Developing Country”, Information Society, 23(2): 95–108 Neely, A., Marr, B., Adams, C. and Kapashi, N., (2002), “Measuring e-business performance”, in Neely, A. (ed.), Business performance measurement: Theory and practice, Cambridge University Press, Cambridge, pp. 343-360 Purcell, F. and Toland, J., (2004), “Electronic Commerce for the South Pacific: A Review of E-Readiness”, Electronic Commerce Research, 4(3): 241–262 Rayport, J.F. and Jaworski, B.J., (2003), “Introduction to e-commerce, 2nd ed.”, McGraw-Hill, Boston Ring, L. J. and Tigert, D. J., (2001), “Viewpoint: the decline and fall of Internet grocery retailers”, International Journal of Retail & Distribution Management, 29(6): 264-271 Srinivasan, S.S., Anderson, R. and Ponnavolu, K., (2002), “Customer loyalty in e-commerce: An exploration of its antecedents and consequences”, Journal of Retailing, 78(1): 41–50 Starr, M.K., (2003), “Application of POM to e-business: B2C e-shopping”, International Journal of Operations & Production Management, 23(1): 105-124 Sterne, J., (2002), “Web metrics: Proven methods for measuring web site success”, Wiley, New York Szymanski, D. and Hise, R. T., (2000), “E-satisfaction: An initial examination”, Journal of Retailing, 76(3): 309- 322 Tamimi, N., Rajan, M. and Sebastianelli, R., (2003), “The state of online retailing”, Internet Research: Electronic Networking Applications and Policy, 13(3): 146-155 | en_US |
