Pelayanan Administrasi Akademik Mahasiswa

Abstract

The goal of the research is to describe students’ need academic services during their study provided by education or administrative staff. Considering the huge numbers of universities, each universities should have their characteristics and competitiveness so that they could maintain their existence. Besides that they need to maintain their quality so that the students will be satisfied with the services provided, thus the vision and mission of the institution could be achieved. Based on the purposes of the study were to describe: (1) principles, standards, measures, and strategies of academic administrative services that performed by the administrative staff to the students, and (2) the factors that support and hinder staff’s service. Type of research being used is a qualitative study with phenomeno-logical approach. The experiment was conducted at private IKIP in Semarang. The data source is the head of BAAK, head division of reporting, some administrative staffs, and some students, while a key-informant is the rector who responsible for all activities. Methods of data collection are in-depth interviews and observation, data analysis technique is using four components analysis, they are data collection, data reduction, data display, and withdrawing conclusion/ verification. The results of the study are: (1) the implementation of academic administrative services performed in simplicity, certainty, politeness and friendliness with support from the facilities, but there is still a need of betterment, mainly related to room arrangement and filing, (2) the supporting factor of the implementation of administrative services is the availability of human resources in accordance with their competence, while inhibiting factor is the lack of service delivery facilities, making it less effective and less efficient in providing service.