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dc.contributor.authorSetyaningsih, Ira
dc.contributor.authorAbrori, Muchammad
dc.date.accessioned2013-07-22T05:38:39Z
dc.date.available2013-07-22T05:38:39Z
dc.date.issued2013-06
dc.identifier.citationDaftar Pustaka ---, 2010. Borang Akreditasi Nasional Perguruan Tinggi. Bernadin, John H. & Joyce E.A. Russell. 1993, Human resource management, International edition, Singapura : McGraw Hill,Inc. Handoko T. Hani. 1994, Manajemen personalia dan sumberdaya manusia, Yogyakarta : BPFE. Ivancevich, John M, Andrew D. Szilagyi, Jr. & Marc J. Wallace, Jr. 1987, Organizational behavior and performance, California : Goodyearpublishing company, Inc. ---, 1991. Juran’s Quality Control Handbook, 1991.New York: McGraw-Hill. Kelsey, Kathleen Dodge and Bond, Julie A, A model for measuring customer satisfaction within an academic center of excellence, dalam Managing Service Quality 11, No.5, 2001, pp. 359-367 Kleijnan, Jan et.al, 2011, Does internal quality management contribute to more control or to improvement of higher education? A survey on faculty’s perceptions, Quality Assurance in Education, Vol. 19 No. 2, 2011, pp. 141-155 Kotler, Phillip J. 1997. Marketing Management. New York: Prentice Hall Milkovich, G.T., and Boudreau, J.W. 1988. Personnel, Human Resource Management, A Diagnostic Approach. Business Publications. O’Brien, Patricks. 2002. Making College Count: A Real World Look at How To Succeed in College. Ten Speed Press Peni, K. 2005. Pengaruh ImbalanTterhadap Kinerja Karyawan, Tesis Magister, Program Studi Teknik dan Manajemen Industri, Institut Teknologi Bandung. Putra, Ichsan S. dan Pratiwi, Ariyanti. 2005. Sukses dengan Soft Skills: Bagaimana Meningkatkan Kemampuan Interaksi Sosial Sejak Kuliah. Institut Teknologi Bandung. Renosori, P., Achiraeniwati, E., dan Oktavalevi, D. 2002. Analisis Hubungan Antara Faktor-faktor yang Mempengaruhi Komitmen dan Kepuasan Kerja Karyawan Ditinjau dari Iklim Organisasi dan Karakteristik Pekerjaan dengan Menggunakan Analisis Faktor dan Analisis Jalur. Jurnal Teknik dan Manajemen Industri. Vol. 3, No.1. Sahney, et al. 2004. A Servqual and QFD Approach to Total Quality Education, a Student Perspective. International Journal of Productivity and Performance Management. Vol. 53 No. 2 , 2004 : 143-166 Siagian, Sondang P. 1995. Manajemen Sumberdaya Manusia. Jakarta: Bumi Aksara. Simamora, Henry. 2001. Manajemen Sumberdaya Manusia. edisi kedua. Yogyakarta: YKPN. Spencer, M. Lely & Signe M Spencer, 1993, Competence At Work, Models for Superior Performance, John Wiley & Sons Inc. Tom, Gail and Elmer, Laura., 1994, Alumni Willingness to Give and Contribution Behaviour, Journal of Services Marketing, Vol. 8 No. 4, 1994, pp. 57-62. Zeithmal, Valari, A. Parasuraman A. and Berry, Leonard, Delivering Quality ServiceBalancing Customer Perception and Expectation, 1990, New York: The Free Pressen_US
dc.identifier.issn1412-6869
dc.identifier.urihttp://hdl.handle.net/11617/3303
dc.description.abstractIn education, the students are the products to be input and the output are graduates. Users of graduates are consumers who need to know the level of satisfaction to provide a self-evaluation in improving the institutions. It is also stated in the accreditation forms BAN PT. However, a grain questions that sought to know is very little. The research was conducted at a university in Yogyakarta. Research trying to describe in detail the attributes of quality of graduates based on the user satisfaction level graduates. Object of study is alumni and also alumni users. The study was conducted during the months of August to November 2012. Attributes used are Communication Skills, Organizational Skills, Leadership, Logic, Effort, Ethics, Group and Other Skills. Other attributes are attributes about the ability of areas of expertise. From the results obtained, the attributes that need attention are Organizational Skills and Leadership with the highest gap -0.82. Overall, users of alumni do not feel satisfied, because all negative attributes.en_US
dc.publisherlppmumsen_US
dc.subjectalumnien_US
dc.subjectqualityen_US
dc.subjectsatisfactionen_US
dc.subjectusersen_US
dc.titleANALISIS KUALITAS LULUSAN BERDASARKAN TINGKAT KEPUASAN PENGGUNA LULUSANen_US
dc.typeArticleen_US


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