Hubungan Jasa Pelayanan Kesehatan dengan Kepuasan Pasien di Puskesmas Masaran I Sragen

Abstract

Health Center as one of public health services had the main task of providing public health guidance and basic health services. In practice the provision of health services often get an assessment of the patient to the performance of health services provided. The results of preliminary studies that survey data obtained by 5 patients, there were 4 patients dissatisfied because they must wait for get service for awhile of health workers (nurses, midwives and doctors), but a patient said that he satisfield for health workers services. The object of research was to determine the relationship of health services provided by clinic staff with patient satisfaction in public health services Masaran I Sragen. The research was Correlation studies with descriptive method. Data retrieved by giving questionnaires. The remaining 99 respondents who use health service and care satisfaction questionnaires. The sampling using Consecutive Sampling. The research data were analyzed by using chi square test. Chi square test results showed. 62 respondents (62.4%) with assessment for the health care doctors, nurses or pharmacy installation were not good category. 72 respondents (72.3%) were dissatisfied to get health services. Statistical test results show the value of = 7.597 with p-value = 0.006. It means that were a correlationship of health care services with patient satisfaction in Public Health Services Masaran I Sragen.