| dc.contributor.author | Susanto, Fredy | |
| dc.date.accessioned | 2014-08-21T08:51:38Z | |
| dc.date.available | 2014-08-21T08:51:38Z | |
| dc.date.issued | 2014-06 | |
| dc.identifier.citation | Cynthia V. L. 2010. Ward. Retention of Community College Students: Related Student And Institutional Characteristics. J. College Student Retention. Vol. 9(4) 505-517 Choon Ling Kwek. 2010. Education Quality Process Model and Its Influence on Students’ Perceived Service Quality. International Journal of Business and Management. Vol. 5, No. 8 : 154 - 165 J. Paul Grayson. 2010. Racial Origin And Student Retention In A Canadian University. Higher Education 36: 323–352 Kwek Choon Ling. 2010. The Impact Of Resource Input Model Of Education Quality On The Overall Students’ Perceived Service Quality. Canadian Social Science. Vol. 6, No. 2, 2010, pp. 125-144 | en_US |
| dc.identifier.issn | 0852-0976 | |
| dc.identifier.uri | http://hdl.handle.net/11617/4755 | |
| dc.description.abstract | The purposes of this study are: (1) to determine the characteristics of academic
administrative (2) to know the description of academic and administrative services and
the student resistances. The study is a descriptive qualitative. It is conducted at the Computer
Control
Engineering
Program
of
Polytechnic
Madiun.
The
respondents
in
this
study
are
the Chairman, staff, and students of Computer Control Engineering Program. The
main data collection tools by means of interviews and documentation. It was developed by
the researcher himself and validity tested by triangulation techniques. The results of this
study concluded: 1) control program engineering studies led by the chief together with
the secretary program, and assisted by the administrative staff. The academic administrations
are
student
planning
card,
attendance
list,
class
scheduling,
semester
reporting,
the
final semester result reporting, and final project schedule, 2) generally the academic ad-
ministrative services do not fulfill the students satisfactory, such as administrative room
less extensive, administrative officer less responsive in providing some services and not
in line with a predetermined schedule, but the level of student resistance remains high. | en_US |
| dc.publisher | Universitas Muhammadiyah Surakarta | en_US |
| dc.subject | quality of service | en_US |
| dc.subject | resistance | en_US |
| dc.subject | administration of academic | en_US |
| dc.title | Kualitas Pelayanan Administrasi Akademik dan Resistensi Mahasiswa Program Studi Teknik Komputer Kontrol Politeknik Madiun | en_US |
| dc.type | Article | en_US |
