dc.identifier.citation | Abdul Manaf Bohari, C. W. (2013). The competitiveness of halal food industry in Malaysia: A SWOT -ICT Analysis. GEOGRAFIA OnlineTM Malaysia Journal of Society and Space 9 Issue 1, 1–9. Akan, P. (1995). Dimensions of service quality: a study in Istanbul. Managing Service Quality. Anderson, E. ., Fornell, C., & Lehmann, D. . (1994). Customer Satisfaction, Market Share and Profitability. Journal of Marketing. Arifin, S. (2011). Pengaruh Kepercayaan, Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Hotel Jepara Indah. Jurnal Dinamika Ekonomi Dan Bisnis, Vol.8 No. Atkinson, A. (1988). Answering the eternal question: what does the customer want? The Cornell Hotel and Restaurant Administration Quarterly. Barsky, J. ., & Labagh, R. (1992a). A strateg y for customer satisfaction. The Cornell Hotel and Restaurant Administration Quarterly. Barsky, J. ., & Labagh, R. (1992b). A strategy for customer satisfaction. The Cornell Hotel and Restaurant Administration Quarterly. Berry, L. L., & Yadav, M. . (1996). Capture and Communicate Value in the Pricing of Services, Sloan Management Review, pp. 41-51. Cardozo, R. (1965). An Experimental Study of Consumer Effort, Expectations and Satisfaction. Journal of Marketing Research. Chandra, G. (2002). Strategi dan Program Pemasaran (Edisi satu). Yogyakarta: andi. Chi, C. G.-Q., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management. Choi, T. Y., & Chu, R. (2001). Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry. International Journal of Hospitality Management, 20(277–290). Churchill, G. ., & Surprenant, C. (1982). An Investigation into the Determinants of Customer Satisfaction. Journal of Marketing Research,. Dimitriades, Z. . (2006). Customer satisfaction, loyalty and commitment in service organizations – Some evidence from Greece. Management Research News. Doi, A. R. (1984). Sharia The Islamic Law. London: Ta-Ha Publisher. Emzir. (2009). Metodologi Penelitian Pendidikan Kuantitatif dan kualitatif. Jakarta: PT Grafindo Raja Persada. Fandy, T. (2006). Manajemen Jasa (Edisi Pert). Yogyakarta: andi. Fandy, T. (2008). Strategi Pemasaran Edisi ke Tiga. Yogyakarta: Andi Offset. Faullant, R., Matzler, K., & Füller, J. (2008). The impact of satisfaction and image on loyalty: the case of Alpine ski resorts. Managing Service Quality. Ferdinand, A. (2000). Manajemen Pemasaran: Sebuah Pendekatan Stratejik. Finn, M., Elliot-White, M. ., & Walton, M. (2000). Tourism and Leisure ResearchMethods: Data Collections, Analysis and Interprtation. Harlow: Pearson. Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56, 6–21. Fuady, M. (2005). Hukum Pailit – Dalam Teori Dan Praktek. Bandung: PT CITRA ADITYA BAKTI. Ganesh, Jaishankar, Arnold, M. J., & Reynolds, K. E. (2000). Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers. Journal of Marketing, 65– 87. Gendro, W. (2011). Merancang Penelitian Bisnis dengan Alat Analisis SPSS 17.0 & Smart PLS 2.0. Ghozali, I. (2011). Aplikasi Analisis Multivariate dengan Program IBM SPSS 19 (Edisi 5). Semarang: Badan Penerbit Universitas Diponegoro. Giese, J. ., & J.A, C. (2000). Defining Consumer Satisfaction. Gitosudarmo, I. (2008). Manajemen Pemasaran (edisi pert). Yogyakarta: BPFE. Gujarati, D. (2006). Dasar-Dasar Ekonometrika (1st ed.). Jakarta: Erlangga. Gundersen, M. ., Heide, M., & Olson, U. . (1996). Hotel guests’ satisfaction among business travellers. The Cornell Hotel and Restaurant Administration Quarterly, Pp. 72- 81. Guntur, E. (2010). Transformasi Manajemen Pemasaran. jakarta: Sagung Seto. Haryanto, E. (2013). Kualitas Pelayanan, Fasilitas dan Harga Tengaruhnya Terhadap Pengguna Kepuasan Jasa Layanan pada Kantor Samsat Manado. Jurnal EMBA Vol.1 No.3 September 2013, 750–760. Henderson, J. (2010). Sharia-Compliant Hotels.Tourism and Hospitality Research 2010, Volume 10, 246–254. Irawan, H. (2004). 10 Prinsip Kepuasan Pelanggan. Paradigma baru merebut hati pelanggan untuk memenangkan persaingan. jakarta: PT Elex Media Komputindo. Kandampully, J., & Suhartanto, D. (2000). Customer loyalty in the hotel industry: the role of customer satisfaction and image. International Journal of Contemporary Hospitality Management. Ketchand, D. dan. (1998). Manajemen Pemasaran. Suatu Pendekatan Strategi Oriental (edisi kedu). jakarta: Erlangga. Knutson, B. (1988). Frequent travellers: making them happy and bringing them back. The Cornell Hotel and Restaurant Administration Quarterly. Kotler, P. (2001). Manajemen Pemasaran : Analisis, Perencanaan, Implementasi, dan Kontrol. jakarta: PT Prehallindo. Kotler, P. (2005). Manajemen Pemasaran Analisis, Perencanaan dan Pengendalian. jakarta: Erlangga. Kotler, P., & Armstrong, G. (2006). Prinsip-prinsip Pemasaran (Edisi Kedu). jakarta: Erlangga. Kotler, P., & Keller, K. L. (2006). Marketing Management. Pearson Education, Inc. Legoherel, P. (1998). Quality of tourist services: The influences of each participating component on the customer’s overall satisfaction regarding tourist services during a holiday. Proceedings of the Third International Conference on Tourism and Hotel Industry in Indo-China and Southeast Asia: Development, Marketing, and Sustainability, 47–54. Lovelock, C., & Wright, L. K. (2007). Manajemen Pemasaran Jasa. Pt Indeks. Luo, X., & Homburg, C. (2007). Neglected Outcomes of Customer Satisfaction. Journal of Marketing. Lupiyoadi, Rambat, H. (2006). Manajemen Pemasaran Jasa. jakarta: Salemba Empat. Lupiyoadi, R. (2001). Manajemen Pemasaran Jasa. jakarta: Salemba Empat. Lupiyoadi, R. (2013). Manajemen Pemasaran Jasa (2013th ed.). jakarta: Salemba Empat. Malik., Mudasar, Ghafoor, & Iqbal, K. (2012). Impact Of Brand Image, Service Quality And Price On Customer Satisfaction In Pakistan Telecommunication Sector. International Journal of Business and Social Science. Vol. 3 No. 23; December 2012. Manoppo, F. (2013). Kualitas Pelayanan dan Servicescape Pengaruhnya Terhadap Kepuasan Konsumen Pada Hotel Gran Puri Manado. Mohd Rizal Razalli, S. A. (2012). Developing a model for Islamic hotels: Evaluating opportunities and challenges, 91–95. Nor’ain Othman, R. M. (2015). Maqasid Al Sharia In The Governance And Management Strategy Of Islamic Tourism Businesses. Oh, H., & Parks, S. (1997). Customer satisfaction and service quality: a critical review of the literature and research implications for the hospitality industry. Hospitality Research Journal. Oliver, R. . (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, Vol. 17, 460–469. Olorunniwo, F., Hsu, M. ., & Udo, G. J. (2006). Service quality, customer satisfaction and behavioural intentions in the service factory. Journal of Services Marketing. Ratminto, & Winarsih, A. (2005). Manajemen Pelayanan. Yogyakarta: Pustaka Pelajar. Ratnasari, R. T., & Mastuti, A. (2011). Manajemen Pemasaran Jasa. Rosenberg, P. a. (2009). Spiritual Lodging- The Sharia Compliant Hotel Concept. Salleh, N. Z. M., Hamid, A. B. A., Hashim, N. H., & Omain, S. Z. (2014). The Practice of Sharia-Compliant Hotel in Malaysia, (ISSN: 2010-023X). Samori, Z., & Abd Rahman, F. (2013). Towards the Formation of Sharia Compliance Hotel in Malaysia:An Exploratory Study on its Opportunities and Challenges,. Shamim, Y. (2009). The real sense of Sharia hospitality concept. In World Halal Forum, Kuala Lumpur, Malaysia. Skogland, I. & Siguaw, J. A. (2004). Are your satisfied customers loyal? Cornell Hotel and Restaurant Administration Quarterly. | in_ID |