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    • Volume 13 No 1 Juni 2012
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    • Terbitan Berkala Ilmiah (Journal)
    • Dayasaing: Jurnal Ekonomi & Manajemen Bisnis
    • Volume 13 No 1 Juni 2012
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    PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA JASA RAWAT INAP DI RSUD Dr. MOEWARDI 

    Nurani, Tutik; Wiyadi (Magister Manajemen Pascasarjana - LPPM UMS, 2012-07)
    The purpose of this study is to analyze the influence of tangible, reliability, responsiveness, assurance, empathy, competence and courtesy of the costumer satisfaction either partially or totally, and know the dimensions ...

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    AuthorNurani, Tutik (1)Wiyadi (1)Subjectassurance (1)competence (1)
    courtesy (1)
    empathy (1)kepuasan (1)reliability (1)responsiveness (1)tangibles (1)... View MoreDate Issued2012 (1)Has File(s)Yes (1)

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