Browsing by Subject "Quality of service"
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Pengaruh Kualitas Pelayanan dan Kinerja Karyawan terhadap Kepuasan Pelanggan (Studi pada Universitas Muhammadiyah Surakarta)
(Muhammadiyah University Press, 2017-07-22)Service Quality that becomes benchmark in this research is conducted by Muhammadiyah University of Surakarta in fulfilling customer requirement that is student in terms of service of administration and facility. While the ... -
PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUTUSAN PASIEN BEROBAT RAWAT INAP DI RSUD MOEWARDI JEBRES
(2011-06)The purpose of this study was to examine whether there is significant influence between quality of service with the decision for treatment of patients hospitalized at the Regional General Hospital Dr. Moewardi. Initial ...