Browsing Proceeding Call for Syariah Paper by Author "Sarwono"
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Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Konsumen (Studi Empiris pada PT. Garuda Indonesia di Surakarta)
Adi, Suyatmin Waskito; Sarwono (Universitas Muhammadiyah Surakarta, 2016-05-28)This study aims at analyzing the influence of the service qualities, including reliability, responsiveness, assurance, tangibility and empathy on the consumer satisfaction quality on the consumer satisfaction of PT ...