Browsing Dayasaing: Jurnal Ekonomi & Manajemen Bisnis by Author "Nurani, Tutik"
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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA JASA RAWAT INAP DI RSUD Dr. MOEWARDI
Nurani, Tutik; Wiyadi (Magister Manajemen Pascasarjana - LPPM UMS, 2012-07)The purpose of this study is to analyze the influence of tangible, reliability, responsiveness, assurance, empathy, competence and courtesy of the costumer satisfaction either partially or totally, and know the dimensions ...