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dc.contributor.authorSaputro, Edy Purwo
dc.date.accessioned2013-11-13T10:34:48Z
dc.date.available2013-11-13T10:34:48Z
dc.date.issued2013-03-23
dc.identifier.citationDowling, G.R. dan Staelin, R. 1994. A model of perceived risk and intended risk-handling activity. Journal of Consumer Research. 21 (1): 119-134. Eriksson, K., Kerem, K. dan Nilsson, D. 2008. The adoption of commercial innovations in the former Central and Eastern European markets: The case of internet banking in Estonia. International Journal of Bank Marketing. 26 (3): 154-169. Farshid, M. 2008. Investigating CRM activities in e-banking of Iranian Banking, Master Thesis, Marketing and E-commerce, Departement of Business Administration and Social Science, Lulea University of Technology. Kolodinsky, J.M, Hogarth, J.M. dan Hilgert, M.A. 2004. The adoption of electronic banking technologies by US consumers. International Journal of Bank Marketing. 22 (4): 238-259. Littler, D. dan Melanthiou, D. 2006. Consumer perceptions of risk and uncertainty and the implications for behaviour towards innovative retail services: The case of internet banking. Journal of Retailing and Consumer Services. 13: 431-443. Meuter, M.L., Ostrom, A.L., Roundtree, R.I., dan Bitner, M.J. 2000. Self-service technologies: Understanding customer satisfaction with technology-based service encounters. Journal of Marketing. 64 (3): 50-64. Manzano, J.A., Lassala-Navarre, C., Ruiz-Mafe, C. dan Sanz-Blas, S. 2009. The role of consumer innovativeness and perceived risk in online banking usage, International Journal of Bank Marketing. 27 (1): 53-75. Polasik, M. dan Wisniewski, T.P. 2009. Empirical analysis of internet banking adoption in Poland. International Journal of Bank Marketing. 27 (1): 32-52. Sousa, R., Andy, C.L.Y. dan Cheng, T.C.E. 2008. Customer heterogeneity in operational eservice design attributes: An empirical investigation of service quality. International Journal of Operations & Production Management. 28 (7): 592-614. Zhao, A.L., Hanmer-Lloyd, S., Ward, P., dan Goode, M.M.H. 2008. Perceived risk and Chinese consumers’ internet banking services adoption. International Journal of Bank Marketing. 26 (7): 505-525.en_US
dc.identifier.issn978‐979‐636‐147‐2
dc.identifier.urihttp://hdl.handle.net/11617/3809
dc.description.abstractTujuan penelitian ini untuk mengidentifikasi dan melakukan pemetaan terkait kasus adopsi e-banking dengan me-review sejumlah riset empiris. Hasil kajian menunjukan bahwa riset adopsi e-banking dilakukan dengan beragam model pendekatan, sampel, variabel, setting amatan dan alat analisis. Hasil kajian menunjukan adanya peluang untuk pengembangan riset lanjutan, meski terdapat sejumlah kelemahan dari kajian ini.en_US
dc.publisherUniversitas Muhammadiyah Surakartaen_US
dc.subjecte-bankingen_US
dc.subjectresikoen_US
dc.subjectadopsien_US
dc.titlePemetaan Persepsi Risiko dalam Kasus Adopsi E-Bankingen_US
dc.typeArticleen_US


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