Pengaruh Fasilitas, Biaya dan Promosi terhadap Kepuasan Pasien Rawat Inap

Abstract

Health is a very important requirement for humans, and is the main capital in performing daily activities. Health institutions, such as hospitals, for example, are expected to be able to provide health services ranging from prevention to treatment to the patient. The purpose of this study was to analyze the influence of the facility, the cost of hospitalization and the promotion of patient satisfaction at PKU Muhammadiyah Hospital Karanganyar. Research methods using survey methods with large-scale deployment linkert, a total sample of 100 patients. Based on data analysis, this study concludes facilities, cost of hospitalization, and promotion of both partially and simultaneously influence patient satisfaction with a significance of less than 0.05. Variable cost of hospitalization is the most dominant variable affecting the inpatient satisfaction than other variables ..